At SKR Hospital, we are committed to protecting the privacy and confidentiality of our patients’ personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us.

Information We Collect

We may collect and store the following types of information:
Personal Information: Name, address, phone number, email address, date of birth, and identification documents.
Medical Information: Medical history, diagnosis, treatment records, lab results, prescriptions, and physician notes.
Payment Information: Billing address, insurance details, and transaction records.
Digital Information: IP address, browser type, and usage data if you access our website or digital platforms.

How We Use Your Information

Your information is collected and used only for the purposes of:
Providing medical treatment and patient care
Appointment scheduling and patient follow-up
Processing billing and insurance claims
Internal auditing and compliance
Communicating important health-related information
Improving hospital services and patient experience

Information Sharing and Disclosure

SKR Hospital does not sell or rent patient information to third parties. We may disclose information only in the following cases:
To authorized medical personnel involved in your care
To insurance companies or third-party payers for claim processing
To government authorities if required by law or court order
With your explicit written consent for any other external use

Data Protection Measures

We take appropriate technical and administrative measures to protect your data from:
Unauthorized access
Loss, misuse, or alteration
Breach or accidental disclosure
All patient records are stored securely and accessible only to authorized personnel.

Patient Rights

As a patient, you have the right to:
Access your personal medical records
Request corrections to inaccurate information
Withdraw consent for non-essential uses of your data
Ask for information about how your data is being used or shared
Requests regarding your data can be submitted in writing to the hospital’s administrative office.

Cookies and Website Usage (If Applicable)

Our website may use cookies to improve user experience. By accessing our website, you consent to the use of cookies as per standard browser practices. You may disable cookies via your browser settings at any time.

Updates to This Policy

SKR Hospital reserves the right to update this Privacy Policy at any time. All changes will be posted on our website or made available at the hospital front desk.

Contact Information

If you have any questions, concerns, or complaints regarding our privacy practices, please contact:

SKR Hospital – Administration Office
Near New Flyover, NH44, Malikpur, Pathankot, Punjab -145001
info@skrhospital.com
750-801-1348

SKR Hospital – Refund Policy

At SKR Hospital, we are committed to providing high-quality healthcare services with complete transparency. Our refund policy is designed to ensure clarity and fairness for our patients.

Refund Eligibility

Advance Payments for Surgeries or Procedures
Refunds will be applicable only if the procedure/surgery is canceled at least 48 hours before the scheduled time.
Any cancellation within 48 hours may incur administrative charges.
Overpayment or Duplicate Payment
Any excess payment made will be refunded after verification and approval by the accounts department.
The refund will be processed to the original payment method within 7–14 working days.
Diagnostic or Lab Tests
If a diagnostic test is canceled before sample collection, a full refund will be issued.
No refunds will be provided once the test has been completed or the sample collected.
Non-Refundable Services
Consultation fees, administrative charges, and partially used health packages are non-refundable.
Refund Process
All refund requests must be raised within 3 days from the date of payment transferred.
All refund requests must be submitted in writing to the billing department along with the original payment receipt.
Once the request is reviewed and approved by the concerned department, the refund will be processed and credited within 7–14 working days to the original payment method.